Privacy Policy

Last updated: June 2025

AquaPool Direct is committed to protecting your personal data. This policy explains how we collect, use and protect your information when you use our website or purchase from us.

1. Data We Collect

We collect information you provide when placing an order or creating an account: name, email address, delivery address, telephone number and payment details. We also collect browsing data via cookies to improve your experience.

2. How We Use Your Data

• Processing and fulfilling your orders
• Sending order confirmations and delivery updates
• Responding to enquiries and providing customer support
• Improving our website and product range
• Sending marketing communications (with your consent)

3. Data Sharing

We do not sell your personal data. We share data only with trusted third parties necessary to fulfil your order (payment processors, delivery companies). All third parties are required to handle your data securely.

4. Cookies

Our website uses cookies to enhance your shopping experience and analyse site usage. You can manage cookie preferences in your browser settings.

5. Your Rights

Under UK GDPR you have the right to access, correct or delete your personal data. To exercise these rights, please contact us at the address below.

6. Data Retention

We retain customer order data for 7 years in accordance with UK accounting and tax requirements.

7. Contact

For privacy-related enquiries, please contact us. Our full registered details are available on request.